Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. By placing an order with us, you agree to all terms outlined in this policy.

**Custom & Made-to-Order Products**  
Please note that almost all of our products are custom-made or built to order. Custom or made-to-order items are final sale and non-returnable unless they arrive damaged or defective. Standard, non-custom items are subject to the return conditions below.

**Returns & Eligibility**  
To be eligible for a return on qualifying standard items, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, contact us at anthony@princefabrication.com. Returns must be sent to the following address:  
**Prince Fabrication**  
**327 E. Orleans**  
**Otsego, MI 49078**

**Return Shipping & Fees:** Buyers are responsible for all return shipping costs. Initial shipping costs are non-refundable. * **Restocking Fee:** All approved returns are subject to a **20% restocking fee**, which will be deducted from your total refund amount.
* **Transit Risk & Insurance:** We strongly advise purchasing shipping insurance and using a trackable shipping service when returning items. If a returned item arrives broken or damaged at our facility, no refund will be issued, and you will need to file a claim directly with your shipping carrier.

Items sent back to us without first requesting a return will not be accepted. 

**Damages and Issues (24-Hour Reporting Window)**  
Please inspect your order immediately upon arrival. If an item arrives broken, defective, or damaged, or if you receive the wrong item, you must email us at anthony@princefabrication.com within **24 hours of delivery**. 

To process a replacement, your email must include:
1. Clear photo/video evidence of the damaged item.
2. Photos of the outer packaging and shipping box from all angles (showing labels and damage, as required for shipping carrier claims).

Once verified, we will evaluate the issue and arrange for a replacement.

**Exceptions / Non-Returnable Items**  
Certain types of items cannot be returned, including custom products (such as special orders, built-to-order, or personalized items) and perishable or personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

**Exchanges**  
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

**European Union 14-Day Cooling Off Period**  
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, provided it is a standard non-custom item. Custom and made-to-order products remain exempt from standard returns. Returned items must be in their original condition, unworn or unused, with tags, and in original packaging with proof of purchase.

**Refunds**  
We will notify you once we’ve received and inspected your return and inform you if the refund is approved. If approved, your original payment method will be refunded within 10 business days (minus the initial shipping costs and the 20% restocking fee). Please note it can take time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we approved your return, please contact us at anthony@princefabrication.com.